Project Manager - Process Improvement

Requisition ID: 33207 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

The Project Manager - Process Improvement leads Engineering-wide business related process improvement projects and manages multiple Level 1 and Level 2 (small/medium size) projects, initiatives, or events, as defined by the Engineering Project Management Framework (PMF). The position participates in all phases of the projects including planning, execution, control and closeout; assembles and manages project teams to successfully deliver the assigned projects;  responsible for a timely delivery of the projects within budget and to a high level of quality; and promotes the development of a continuous improvement culture and facilitates the ongoing improvement of service delivery. Projects and initiatives may entail or result in the re-assignment of responsibilities between staff or organizational units within the City, and in the reduction of or increase to staff complement.


Key Contacts and Reporting Relationships

The position reports to the Manager, Quality Assurance and works closely with project sponsors, key business stakeholders and user representatives to ensure that their requirements are well understood and addressed.


Specific Duties/Responsibilities

  • Manages project teams that includes internal and external hiring, managing performance, coaching and mentoring, assigning work, and specifying deliverables, timelines and quality expectations
  • Plans projects in detail, clearly identifying project scope, budget and schedule as well as project risks, project organization and project management approach.
  • Participates in confidential planning that may have City-wide operational and financial implications. Ensures that areas such as security, operational sustainment and human factors are well considered and addressed as part of the project. Documents the plans in a project charter document, as well as other documents defined in the Engineering PMF and ensures PMF and other Engineering requirements such as the Quality Management System (QMS) are met
  • Executes projects according to the approved Project Charters. Organizes and leads meetings with project team, stakeholders and vendors as needed and manages actions arising from them. Facilitates stakeholder inputs to arrive at optimum solution. Identifies and proactively manages project issues and risks. Manages project costs to approved budget. Ensures that project performance meets expectations in terms of timelines and scope completion. Implements adequate internal controls for reporting to senior Management. Regularly reports on project status by conducting meetings with project team members..
  • Ensures proper project closeout at completion. Manages the sign-off process for project deliverables from stakeholders. Organizes and conducts a lessons-learned session. Documents and presents a project closeout analysis.
  • Develop future state recommendations and build  implementation plans for optimizing business processes and value streams
  • Collect and analyze data to complete a current state analysis and optimize solutions
  • Identify implications and make recommendations for changes in processes and procedures that may impact operational areas as well as staffing workloads, working conditions or staffing levels.
  • Identifies and facilitates implementation of appropriate methods and tools for cross-functional operations that may impact operational areas as well as staffing workloads, working conditions, and changes to positions or staffing levels.
  • Conducts various types of data analysis, manages data and monitors outcomes and results
  • Leads the development of training and orientation
  • Prepares and conducts presentations to all levels of management and staff
  • Other duties/responsibilities as assigned


Minimum Qualification Requirements

Education and Experience:

  • Bachelor’s degree in Engineering or Business Administration and a minimum of three years’ related experience managing increasingly complex business process improvement projects, events or initiatives, or an equivalent combination of education, training and experience.
  • Training in Project Management methodologies, practices and processes preferably consistent with those provided by PMI (Project Management Institute).
  • Experience in hiring, developing and managing staff in a Collective Bargaining environment.
  • Lean Six Sigma Black Belt/Green Belt Certification is an asset


Knowledge, Skills and Abilities:

  • Knowledge of Project Management methodologies, practices and processes
  • Good understanding and interest in current technologies and issues related to IT infrastructure and IT systems development and operations.
  • Excellent leadership skills with the ability to motivate, engage and mentor staff
  • Excellent communication (oral and written), interpersonal and presentation skills
  • Ability to write effectively, prepare status reports and summaries.
  • Ability to exercise sound judgment and resolve conflicts arising within the project team or in interactions with others in the most advantageous manner to all parties
  • Ability to build relationships and influence others while respecting the sensitive and political challenges that impact decisions
  • Ability to work well under pressure and manage multiple projects and processes with competing schedules and resources
  • Ability to organize, coordinate, and manage projects and project teams crossing multiple divisions, multiple business processes and multiple stakeholder groups
  • Ability to analyze and solve problems and take decisions or make recommendations based upon thorough analysis of facts.
  • Ability to focus on details, while maintaining a balanced high-level view of an assignment.
  • Ability to manage change and assist others with adapting to change.



Business Unit/Department: Engineering Services (1300) 

Employment Type: Regular Full Time 

Position Start Date: November, 2021

Application Close: October 17, 2021
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process.  If you would like to be considered for this exciting and impactful career opportunity, please apply through our careers site.


Before you click Apply now
Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date. 

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approximate 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.


We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Job Segment: Business Process, Project Manager, Manager, Lean Six Sigma, Quality Assurance, Management, Technology