Accounts Receivable Supervisor

Requisition ID: 33419 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose & Function 
This position is responsible for leadership and the day-to-day operations of the Central Accounts Receivable group, including Sundry, Rental and Park Board billing and deposits administration and compliance. The position plays a key role in the City’s Financial Services team and works with the Manager of Accounting Operations to develop, implement and improve policies, procedures to effectively manage the City’s billing and collection activities. This position is a key component of the Revenue to Cash function by overseeing process improvement and implementation to ensure effective Receivables management while being accountable for the attainment of departmental goals and objectives.


Specific Duties & Responsibilities

  • Plans, coordinates, assigns, supervises and reviews the work of a small team performing accounting and clerical duties in Central Accounts Receivable group including Sundry, Rental and Park Board Billing and deposits administration and compliance.
  • Responsible for planning and organizing AR full-cycle accounting operations and automation of AR processes and accounting systems.
  • Provides staff training, scheduling, and work assignment for staff assigned to the AR team
  • Leads in the hiring of accounts receivable staff and the development of related performance plans.
  • Performs annual staff performance management and reviews Performance Development plans with AR staff.
  • Recommends, documents and implements policies and procedures that facilitate the consistent and efficient billing and collection of accounts receivables and the minimization of risk.  Monitors and report on exceptions.
  • Responsible for establishing, documenting and maintaining accounts receivable procedures, manuals and business process workflows.  Recommend solutions and implement changes to improve efficiency and internal controls.
  • Provides accounting and analytical support on moderate to complex accounting issues for AR department and other departments
  • Research moderate to complex tax and accounting policies and standards related to revenues and receivables
  • Establishes key dates and schedules for month end and yearend cut-off to ensure timely reporting of receivables.
  • Reviews, approves and ensures all Accounts Receivable and Deposit related General Ledger accounts are reconciled monthly and at yearend.
  • Reviews the follow up of issues related to account reconciliations, from the AR team
  • Reviews the Year End working papers for general ledger accounts and year end analyses
  • Performs related general accounting duties
  • Develops and provide monthly reports and analysis to management and departments on the status of receivables and the status of overdue accounts and collection efforts
  • Identifies and maintains Key Performance Indicators and statistics and initiates changes to get optimum performance.
  • Responsible for reviewing management reports prepared by AR staff on a cadence developed by management
  • Monitors the overdue account collection progress and assists with following up significant outstanding balances.
  • Escalates and reports on staff collection program and works with originating City departments, Collections Analyst, and customers to analyze and resolve complex accounts.
  • Collaborates with IT to identify enhancements to SAP modules and reporting tools to improve performance and service levels.
  • Responsible for and coordinates end user testing of software and configuration changes and upgrades.
  • Coordinates and leads stakeholder collaboration through regular meetings
  • Participates in and leads when required, in the evaluation of possible solutions and implementation of initiatives that impact the billing and collection process
  • Other duties and responsibilities as assigned.



Education and Experience:

  • Completion of the Charted Professional Accounting Designation (CPA) recognized in Canada and a member in good standing plus considerable supervisory experience in accounting with a mid to large size company preferably in a union environment; or an equivalent combination of training and experience
  • Experience working with SAP or a similar complex ERP system is preferred
  • Experience in a municipal environment would be an asset


 Knowledge, Skills and Abilities:

  • Considerable knowledge of municipal accounting practices, functions and procedures as they relate to the work performed.
  • Considerable knowledge of the legislation, by-laws, regulations and policies governing the work.
  • Working knowledge of information technology operations related to accounting systems and controls.
  • Working knowledge of the City’s Human Resources policies and union agreements
  • Strong analytical and organizational skills, and accuracy in working with numbers
  • Strong supervisory skills along with ability to motivate staff.
  • Excellent communication (oral and written) and interpersonal skills
  • Strong interpersonal skills coupled with a demonstrated customer service focus.
  • Ability to plan, schedule, coordinate and supervise the work of others
  • Ability to prepare standardized accounting documents and reports
  • Ability to make decisions in accordance with the department policies and practices
  • Ability to analyze and design business processes.
  • Ability to work effectively and independently in a team environment
  • Ability to establish and maintain effective working relationships with a variety of internal and external customers and provide assistance as required
  • Ability to handle a varied workload in a busy environment with frequent interruptions
  • Ability to work under pressure and meet tight deadlines
  • Proficiency with applicable applications, including Microsoft Office (Excel, PowerPoint and Word).


All City of Vancouver employees are required to be fully vaccinated as a condition of hire and ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process. 


Business Unit/Department: Finance, Risk & Supply Chain Management (1150) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: February, 2022

Salary Information: Pay Grade GR-026: $41.98 to $49.61 per hour


Application Close: January 21, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.


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