Clerk III (After-Hours Public Works Dispatcher) - REPOST

Requisition ID: 33023 


The City of Vancouver is striving to become the greenest city in the world by 2020 and we are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

After-Hours Public Works Dispatch performs a large variety of moderately complex clerical work including: public works call handling duties; dispatching of crews and equipment; responding to regular and after-hours public works emergency calls; safety procedures and access control, directing visitors to their destinations; utilizing a call/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry.


The After-Hours Public Works Dispatcher performs their duties with relatively little supervision, and is required to make independent decisions based on knowledge of departmental and City policies and procedures.


Specific Duties and Responsibilities

This After-Hours Public Works Dispatcher will be responsible for:

  • Strong customer service, and professional City of Vancouver representation.
  • Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.
  • Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.
  • Maintaining and updating computer and manual record systems.
  • Answering the phone and dispatching crews.
  • Performing SAP data entry.
  • Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. Assist Police, Fire and related departments under emergency conditions.
  • Dealing extensively with staff and the public.
  • Word processing, spreadsheet and database duties as required.
  • Creating and maintaining office files.
  • Performing other related work as required.


Candidates must be willing and able to work shift work and be available for all major civic holidays. The shifts may include 7:00am - 3:00pm, 3:00pm - 11:00pm, or 11:00pm - 7:00am.



Education and Experience:

  • Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.
  • Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.
  • Preference will be given to candidates with prior public works dispatch and operator experience.


Police Record Checks

  • A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.


Knowledge, Skills and Abilities:

  • Considerable knowledge of applications such as MS Word, Access and Excel are required.
  • Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred
  • Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.
  • Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.
  • Proven experience with data entry; SAP in particular.
  • Experience in using and operating a maintenance/asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.
  • Ability to remain motivated working alone.
  • Excellent attendance and availability is of operational importance.


Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Salary Information: Pay Grade GR-017: $28.56 to $33.56 per hour


Application Close:  October 20, 2021

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Job Segment: Transportation, Dispatcher, Clerical, ERP, GIS, Operations, Administrative, Technology