Clerk III (After-Hours Public Works Dispatcher)

Requisition ID: 36277 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function
After-Hours Public Works Dispatch performs a large variety of moderately complex clerical work including: publicworks call handling duties; dispatching of crews and equipment; responding to regular and after-hours publicworks emergency calls; safety procedures and access control, directing visitors to their destinations; utilizing acall/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews,and data entry.

The After-Hours Public Works Dispatcher performs their duties with relatively little supervision, and is required tomake independent decisions based on knowledge of departmental and City policies and procedures.

Specific Duties and Responsibilities
This After-Hours Public Works Dispatcher will be responsible for:

  • Strong customer service, and professional City of Vancouver representation.
  • Researching and providing complex and accurate utility information from utility maps, external utilitycompanies, GIS, VanMap and Hansen to crews and the public upon request.
  • Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.
  • Maintaining and updating computer and manual record systems.
  • Answering the phone and dispatching crews.
  • Performing SAP data entry.
  • Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. AssistPolice, Fire and related departments under emergency conditions.
  • Dealing extensively with staff and the public.
  • Word processing, spreadsheet and database duties as required.
  • Creating and maintaining office files.
  • Performing other related work as required.

Candidates must be willing and able to work shift work and be available for all major civic holidays. The shifts may include 7:00am - 3:00pm, 3:00pm - 11:00pm, or 11:00pm - 7:00am.

Education and Experience:

  • Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programsand other standard software courses, or an equivalent combination of education and experience.
  • Considerable related clerical experience working with computerized record keeping systems, as well asexcellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.
  • Preference will be given to candidates with prior public works dispatch and operator experience.

Police Record Checks:

  • A Police Record Check is a requirement of the position. A clearance requires the absence of any criminalcharges or convictions related to this position.


Knowledge, Skills and Abilities:

  • Considerable knowledge of applications such as MS Word, Access and Excel are required.
  • Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred
  • Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume withdeadlines, frequent interruptions and changing priorities.
  • Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.
  • Proven experience with data entry; SAP in particular.
  • Experience in using and operating a maintenance/asset management systems such as Hansen and a
  • sound knowledge of underground utilities and knowledge of operational work for street maintenance and
  • traffic crews and underground and overhead utility crews.
  • Ability to remain motivated working alone.
  • Excellent attendance and availability is of operational importance.



The City of Vancouver has a COVID-19 Mandatory Vaccination Policy.  All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.


Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: June, 2022 

Salary Information: Pay Grade GR-017: $29.13 to $34.23 per hour


Application Close: May 22, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.


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