Transformation Lead

Requisition ID: 37206 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

The Transformation Lead is performance driven, results-orientated and future focused on identifying opportunities, prioritization and planning, building out plans for next phases of business transformation.   The Transformation Lead drives strategic business transformation initiatives within our Corporate Risk Management team by providing recommendations based upon complex data and current state analysis performed with a view to continuously improve business operations process improvement, project and change management methodologies. 


This position reports directly to the Manager, Continuous Process Improvement (Mgr. CPI) in Finance, Risk and Supply Chain Management and - since the work of this role is cross-functional - works closely with directors, managers and staff within FRS as well as but not limited to senior and middle management throughout all City departments, consultants and other. 


Specific Duties and Responsibilities

  • Develops business transformation plan, including developing reporting processes and operating model with the intention of optimizing efficiencies for our Financial Services unit.

  • Collaborate and partner closely with the Chief Risk Officer and Risk Management team members to ensure the design and functionality of our transformation plan is driving value and efficiency for the organization

  • Provide project coordination on various cross disciplinary risk reduction projects

  • Complete complex projects as assigned, with limited levels of supervisory direction and support by leading cross functional teams in the application of business process and system improvement, project and change management tools to solve varied and complex organizational issues. Through careful data analysis, identify implications and make recommendations for changes in processes and systems.

  • Provide leadership in planning the project team’s work, facilitates team meetings with the Process Owner, and ensure that team decisions are made in a timely manner to meet project timeline expectations.

  • Partners with and owns the relationships with relevant departments to deliver successful solutions to meet corporate wide strategies and requirements

  • Provide leadership in problem solving efforts on key projects to achieve operational goals and objectives

  • Provides guidance and leadership to senior management and key areas in organization to ensure transformational change throughout the organization is successful.

  • Works closely with the senior managers in the organization to proactively identify potential project impacts on the organization and to provide strategic and tactical advice to those leaders.

  • Provide both CPI leadership and sponsors with project status updates, feedback, and appropriate reporting on key process focused objectives and deliverable

  • Develop business requirements for technology solutions, support testing requirements and support training programs associated with technology change

  • Works with senior management to proactively identify change and transition needs on a short term and long term priority basis; directs execution of change management strategies including:

    • Communication activities to ensure staff are adequately notified of pending changes

    • Participation in training program development and implementation

    • Liaising with stakeholder groups to ensure adequate preparations are made for pending changes

  • Prepare and conduct presentations to, and/or facilitates decision-making for Department Management teams, Division/Branch Heads, Project Steering Committees, and Business Unit Managers

  • Identify project replication opportunities. Develop and assist in the delivery and training of replication projects

  • Provide training and advice to project team members, ensuring CPI project success, and promotes best practices

  • Lead or participate in business process reviews of City departments, including the provision of recommendations regarding processes to identify transformation opportunities that lead to quantifiable financial savings.

  • Other duties as assigned



Education and Experience:

  • A related bachelor’s degree (i.e. Commerce, Business/Public Administration, Public Policy or Economics). A minimum of five years of proven experience in process documentation, business process reviews, and reengineering transformation techniques. Training, experience and knowledge in quality improvement tools, techniques and methodologies such as Lean and/or Six Sigma.

  • A minimum of five years of finance operations experience. Experience implementing a business process re-engineering change.

  • Lean Six Sigma Black Belt or equivalent  and Business Analyst certification (IIBA)

  • Training or experience in project management methodologies preferably consistent with those provided by PMI (Project Management Institute) as well as PMP (Project Management Professional) certification


Knowledge, Skills, and Abilities:

  • Detailed knowledge of business practices related to financial accounting in effect at other local and more senior governments, and in private industry.

  • Detailed knowledge of working with advanced complex financial systems such as an ERP system e.g. SAP, Oracle, PeopleSoft, etc.

  • Good working knowledge of complex fund accounting, revenue recognition and financial reporting requirements under PSAB

  • Strong knowledge on application of commodity taxes (especially as they apply to sales and billing)

  • Ability to focus on reporting and monitoring of ageing receivables and collection efforts and ability to create reports for presentation to management

  • Excellent verbal and written communications skills and presentation skills, across all levels of the organization. 

  • The ability to think innovatively, solve complex problems and present solutions in clear and compelling terms.

  • Demonstrated ability to work with technical and non-technical staff.

  • Ability to manage change and assist people with adapting to change. 

  • Ability to analyze and anticipate implications of system changes on work processes and procedures.

  • Ability to solve complex problems and build relationships.

  • Ability to build constructive and effective relationships at all level of the organization.

  • Ability to manage multiple priorities, large workloads and multi-task effectively.

  • High level of proficiency with MS Office applications.


Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.


The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.


Business Unit/Department: Finance, Risk & Supply Chain Management (1150) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: February, 2023 

Salary Information: Pay Grade RNG-091: $102,256 to $127,830 per annum


Application Close: February 3, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


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