Business Analyst

Requisition ID: 43827 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace.  Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose & Function

The Strategic Business Support and Informatics Analyst is responsible for leading analytical and business/systems consulting work, managing technology projects and leveraging technical solutions for Engineering Services. The position develops business cases as well as detailed costs/benefits and enterprise risk analyses. Manages all phases of the projects including planning, execution, control and closeout. Creates and manages project teams to successfully deliver the projects and is responsible for the timely delivery of the projects within budget and to a high level of quality.

The position reports to the Manager, Regulatory Compliance Programs Implementation and Administration and works with key business stakeholders and user representatives such as IT product owners, IT architecture analysts, contractors and consultants to ensure that their requirements are well understood and addressed.

Specific Duties & Responsibilities

Strategic Planning and Analysis:

• Performs business case modeling and analysis of alternative technology deployment scenarios and documents findings and recommendations.
• Leads strategic planning of technology needs, future direction and deployment for Fleet and Manufacturing Services and across the Engineering Department.
• Develops specifications for technology acquisitions, writes Requests for Proposal (RFPs) documents, Statements of Work (SOW), evaluates responses and makes recommendations from the perspective of the overall business/technology fit.
• Works with departmental business groups to identify business requirements and with IT groups to identify technology requirements, participating in or conducting meetings as required.  Recommends technology-driven improvements to business processes.
• Conducts business process analysis (using Lean/ Six Sigma or similar methodologies) to conduct value stream mapping, identify relevant KPIs, complete current state analysis, develop future state recommendations and build an implementation plan for a variety of business processes and value streams.
• Creates and presents project and business level reports or topics to project team members, project stakeholders and senior executives, including creating and distributing communications materials.

Project Management:

• Manages all aspects of technology projects following the best practices of the Engineering Standards and Strategy office and Technology Services (TS) as appropriate. This includes the initial planning, preparing business cases, project sizing, determining scope, budget, creating a project plan and all associated documentation per best practices, managing the implementation, meeting TS standards and gating processes, delivery of presentations to senior level executives and finally presents a project closeout analysis.
• Creates and manages project teams to successfully deliver projects. Makes effective recommendation on hiring of temporary staff and engagement of consultants. Assigns work to project team members, specifying deliverables, timelines and quality expectations. Monitors performance of project team members and takes corrective actions if required. Coaches and mentors team members.
• Participates in confidential planning that may have City-wide operational and financial implications, develops and makes recommendations that may result in the re-assignment of responsibilities between staff or organizational units within the City, and in the reduction of or increase to staff complement.

Operational Data and Informatics:

• Conducts spatial analysis and develops new reports for operational groups based on data from the cloud hosted GPS solution and other city solutions.
• Supports end users in developing dashboards and metrics reports using various tools
• Assists the business in tracking, reporting and producing status dashboards on key performance indicators (KPIs)-metrics.

Other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Bachelors’ degree in Computer Science, Business Administration or a related discipline and minimum five years’ related experience in leading the implementation of third party business solutions sourcing solutions or developing in-house built solutions, or an equivalent combination of education, training and experience.
• Experience with the Agile Methodology and the iterative approach to solution development.
• Experience in quality improvement tools, techniques and methodologies such as Lean and/or Six Sigma.

 Knowledge, Skills and Abilities:

• Thorough knowledge of statistical analysis, database design (especially spatial) design and management.
• Advanced knowledge of application reporting and BI tools such as PowerBI and Qlik Sense; SQL and SQL Reporting; complex data sets, statistical analysis.
• Good understanding of Project Management and Organizational Change Management principles, methods and processes.
• Effective organizational and analytical skills and demonstrated ability to coordinate priorities and deliver high-quality and timely results under tight deadlines.
• Excellent verbal and written communications skills; ability to write effectively, organize and maintain the body of project documentation prepare status reports, prepare effective presentations and summaries.
• Ability to develop a test plan and test cases, and oversee testing activities necessary to assess the quality and completion of system implementations
• Ability to speak effectively in public through formal and informal meetings and presentations across all levels of the organization
• Ability to conduct research, analyze and solve complex problems, summarize results and make decisions or recommendations in clear and compelling terms.
• Ability to exercise sound judgement, discretion and tact in dealing with confidential matters
• Ability to develop and maintain effective working relationships with internal and external stakeholders
• Ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both customers and team members.
• High level of proficiency with software programs and applications (e.g.,advanced usage of Excel, pivot tables, BI tools).

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: June, 2025 

Position End Date: June, 2027 

Salary Information: Pay Grade RNG-080: $97032 to $121294 per annum

Application Close: May 27, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.