Case Manager II

Requisition ID: 41692 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Case Manager II will work with assigned departments / employee groups to oversee complex workers’ compensation and non-occupational disability management cases.  With a customer service focus, the incumbent will ensure complex disabilities are managed in an effective, timely and cost effective manner.  

Specific Duties/Responsibilities

• Proactively manage complex occupational and non-occupational disabilities.
• Identify errors in WCB law and/or policy.
• Develop and coordinate complex suitable return to work plans.
• Complete and submit WorkSafeBC Employer Reports of Injury.
• Manage drug addiction, alcohol addiction and duty to accommodate cases in keeping with best practice, collective agreements, human rights legislation, duty to accommodate legislation and the adopted City’s approach.
• Determine, present and support the City’s position with respect to benefit entitlement.
• Prepare, represent and/or support the City in the appeal process and/or grievances as required for occupational and non-occupational cases.
• Work closely with management, unions and employees to ensure appropriate timely return to work occurs.
• Implement complex early intervention strategies for an employee’s quick recovery and return to work.
• Consider and recommend evidence informed solutions that will achieve a durable return to work outcome. Support recommendations with a reasoned cost benefit analysis.
• Liaise with physicians and other health care professionals.
• Maintain regular contact with injured/ill employees with a focus on reducing time loss durations.
• Work with WorkSafe BC to ensure the Board is proactive and complies with legislation.
• Identify overpayments, WorkSafeBC errors, subrogation and other administrative issues and liaise with providers and various City departments to correct.
• Other duties/responsibilities as assigned.

Minimum Position Requirements

Education and Experience:

• Undergraduate degree or diploma and at least 5 years of experience in a similar role or an equivalent combination of education, training and experience.
• Valid Driver’s Licence.

Knowledge, Skills and Abilities:

• Demonstrated track record of managing disabilities and absenteeism.
• Proven ability to exercise sound judgement.
• Ability to listen non-judgementally to information presented.
• Ability to deal with emotions of people using sensitivity, tact and empathy.
• Ability to make unpopular decisions that may have a negative financial consequence.
• A good understanding of medical terminology.
• An aptitude to provide an outstanding experience for clients.
• Proven decision making and problem solving skills.
• Ability to perform functions of the position with minimal supervision.
• Strong multi-tasking, time-management, negotiation and communication (verbal and written) skills.
• Strong diplomacy skills with an ability to be flexible and also give and take direction well. 
• Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
• Excellent documentation and time management skills.
• Strong computer literacy skills.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Human Resources (1020) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: August 2024 

Salary Information: Pay Grade RNG-070: $84489 to $105602 annually

Application Close: June 28, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.