Clerk III

Requisition ID: 46747 

Organization

Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Main Purpose and Function

The Contracted Services Coordinator (CSC) is responsible for coordinating the day-to-day contracted services for Engineering Services and supporting the Integrated Vendor Management Program (IVMP) and Quality Management Systems (QMS). The position responds to service requests and service delivery issues; monitors and measures central dispatch processes and vendor service performance to maintain established metrics; and liaises with Technology Services teams to support business technology tools.

Specific Duties/Responsibilities

• Performs a range of moderate to complex clerical and dispatch duties that are focused on supporting Engineering branches with service requests; approves service plans, and coordinates, schedules and reserves City and all vendor goods and service resources
• Collects, tracks and exports service request records and data when requested for legal compliance, incident claims and analyzing service performance
• Coordinates tasks to ensure business continuity plans are met and tracks support services in conjunction with overall City Emergency Response Planning 
• Liaises between crews, vendors and other City departments to assist with service requests and resolving issues
• Monitors, identifies and documents service deficiencies to support corrective actions that resolve non-compliance with contract terms of service and service level agreements
• Maintains all files and records and creates regular reports and supports metrics reporting 
• Responds to general enquires from the public 
• Reconciles vendor payments and receivables
• Follows the framework for Quality Management Systems to ensure issues are resolved and vendor performance is improved
• May attend meetings and participate in forums with vendors in the absence of the Contracted Services Lead
• Other duties/responsibilities as assigned

Minimum Qualification Requirements

Education and Experience:

• Completion of grade 12 preferably including or supplemented by courses in commercial subjects and bookkeeping.
• Considerable related experience as an Office Support Clerk III, or an equivalent combination of training and experience.
• Experience in providing dispatching and logistic services.

Knowledge, Skills and Abilities:

• Working knowledge of elementary principles and practices of record keeping and office reporting.
• Working knowledge of practices and standards of civil works or manufacturing operations and maintenance
• Working knowledge of dispatching services
• Excellent communication (oral and written), interpersonal and presentation skills
• Excellent research, problem solving and analytical skills
• Good organizational, critical thinking and time management skills including the ability to deal effectively with multiple tasks of moderate complexity and setting/meeting competing deadlines
• Ability to maintain complex records and to prepare periodic statistical and narrative reports from such records.
• Ability to interpret and communicate information clearly to audiences of varying technical expertise
• Ability to develop and maintain positive, productive relationships at all levels in the organization and with external stakeholders
• Ability to work independently while exercising sound judgment.
• Proficient in the use of software applications, enterprise systems and databases such as MS Office, SAP, and Share Point

Business Unit/Department: Engineering Services 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: August, 2026 

Position End Date: August, 2027 

Salary Information: Pay Grade 17: $33.75 to $39.66 per hour

Application Close: July 23, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).More about unceded traditional territories

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.