Communications Assistant (Communications and Outreach Coordinator)

Requisition ID: 45453 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace.  Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

Reporting to the Manager, Election Communications and Outreach, the Communications and Outreach Coordinator is responsible for supporting the City’s election-related public engagement and correspondence functions. This position plays a key role in developing and maintaining clear, accurate, and non-partisan communication with the public, and in coordinating outreach activities that promote voter awareness and participation, particularly among equity-denied communities.

The position assists in responding to public enquiries about the election, develops and maintains correspondence templates for consistency across the Election Office, coordinates logistics for outreach events, and works with internal staff and external partners to distribute materials and promote voter engagement.

The Communications and Outreach Coordinator works closely with the Senior Communications Specialist, supervises the Outreach Workers, and collaborates with the Office Support Clerks at the front desk, the Office Supervisor, and the Deputy Chief Election Officers.

Specific Duties and Responsibilities

• Drafts, edits, and maintains response templates and standard messaging to ensure public-facing communications align with City policies, standards, and non-partisan principles.
• Responds to routine election-related correspondence and assists with the coordination of more complex public enquiries.
• Supports the tracking and analysis of correspondence trends and community concerns.
• Schedules social media content, moderates' audience engagement, and supports with responding to comments.
• Coordinates outreach event logistics, including booking venues, scheduling staffing, and preparing event supplies and courier shipments.
• Liaises with community organizations, civic partners, and internal stakeholders to schedule outreach opportunities and support distribution of voter education materials.
• Attends outreach events, including evenings and weekends as needed, and provides non-partisan election information to residents.
• Records and summarizes outreach metrics and public feedback to inform future engagement efforts.
• Other duties/responsibilities as assigned. 

Qualification
Education and Experience:

• Post-secondary education in communications, public relations, political science, or a related discipline plus some related experience, or an equivalent combination of training and experience
• Experience supporting public communications and/or community outreach, preferably in a government or electoral context
• Experience drafting public-facing content, managing inboxes, or coordinating correspondence
• Experience planning or supporting public events or outreach campaigns considered an asset 

Knowledge, Skills and Abilities:

• Considerable knowledge of the methods, practices and techniques of journalistic and plain-language writing.
• Working knowledge of the municipality’s communications objectives practices, and protocols.
• Working knowledge of inclusive and equity-informed communication and outreach practices
• Strong written communication skills Strong public speaking and presentation skills, with the ability to confidently engage diverse audiences at outreach events and community forums
• Sound organizational and time management skills, with the ability to manage multiple tasks and meet deadlines
• Strong interpersonal skills and the ability to work effectively with staff, community partners, and the public
• Ability to act professionally with integrity and maintain confidentiality
• Proficiency in Microsoft Office; experience with CRM, correspondence tracking, or CMS tools considered an asset
• Ability to work flexible hours, including evenings and weekends, as required 
• Ability to communicate in languages other than English considered an asset
• Ability to meet transportation needs

Business Unit/Department: City Clerk's Office (1060) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: March 2026 

Position End Date: October 2026 

Salary Information: Pay Grade GR-020: $38.08 to $44.82 per hour

Application Close: February 8, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.