Human Resources Associate

Requisition ID: 31100 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose & Function 
As a member of the HR Service Centre team, this role performs administrative functions and provides professional level support services to the organization’s business units and to the overall Human Resources (HR) department.  The HR Associate provides front-line services and support to leaders and staff in relation to HR processes, policies, established interpretations and related questions.  The HR Associate performs workflow updates in relation to the maintenance and processing of all aspects of the employee life-cycle including, status changes, position changes, benefits updates, terminations, grievances, training and absence and return to work documentation.  Running reports to reconcile and confirm accuracy of data, to prepare grievance and file summaries and other related research is also required.


Key Contacts and Reporting Relationships

Reporting to the Manager, HR Service Centre, the HR Associate works closely with a variety of members of the HR team to ensure consistency and accuracy of information shared and workflow processing.  Key contacts include business unit managers, employees, HR Consultants, Compensation Analysts, Pension Specialists, LR Consultants, Case Managers, Recruiters, Payroll Clerks and Union representatives.


Specific Duties & Responsibilities

  • Provides information and education directly to employees regarding benefit eligibility and coverage, bank entitlements, pay rates, and seniority
  • Processes and maintains employee benefits, pension and compensation information through various workflow systems and SAP by verifying accuracy of electronic staff action forms (eSAF) and compensation action forms (eCAF) and confirming as required
  • Responds to inquiries from managers, HR staff, and employees on a variety of HR related issues regarding HR policies and procedures, collective agreements and employment standards matters
  • Researches, summarizes and provides advice to ensure City policies and collective agreement provisions are followed
  • Problem-solves with payroll staff, HR team members and business units with respect to overpayments, reclassifications, and time entry related issues. Updates and utilizes various databases and systems (e.g. SAP, GMS) to create and respond to data and reporting requests
    • Supports the preparation for arbitrations and other third party processes and collective bargaining such as preparing associated documentation, researching, and collating data
    • Provides ad hoc training to managers and employees on various HR systems and processes
    • Researches, calculates, and provides explanation on various reports such as attendance, seniority dates, and other HR system reports 
  • Participates in, makes recommendations on, and documents various HR processes including collective agreement implementation, policy implementation, and HR process improvements
  • Provides organizational and administrative functions such as maintaining filing systems (VanDocs)
  • Other duties/responsibilities as assigned



Education and Experience:

  • Diploma in Human Resources
  • 3 years’ related experience, with preference for benefits administration experience, in a unionized environment or an equivalent combination of education, training, and experience  
  • Enrolment in or completion of the Certified Employee Benefits Specialist program would be an asset


Knowledge, Skills and Abilities:

  • Working knowledge of benefits administration and pension rules
  • Ability to explain and apply HR programs, policies, procedures, and collective agreements
  • Ability to research and analyze a variety of HR-related data and issues
  • Considerable experience using an HRIS to extract, analyze and summarize HR data
  • Ability to communicate clearly and concisely orally and in writing, including the ability to prepare business correspondence, presentations, and reports
  • Ability to exercise substantial discretion and deal with highly sensitive and confidential information
  • Ability to multi-task, organize and prioritize work, work under pressure with constant interruptions
  • Ability to build and maintain effective working relationships at all levels of the organization to provide exceptional customer service
  • Ability to work independently and work collaboratively in a team environment
  • Ability to use computer software such as Excel, PowerPoint, Microsoft Word, Outlook, Internet, SAP
  • Ability to perform complex mathematical calculations with speed and accuracy


Business Unit/Department: Human Resources (1020) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: August 2021 

Position End Date: February 2023


Application Close: June 27, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.


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