Information Technology Technician

Requisition ID: 46270

Company: Vancouver Public Library
Worksite:  Information Technology Services (ITS)
Role Type: Fully on-site

Job Summary:  This is an in-person position located in beautiful Vancouver, BC and the incumbent will be working from the Central Library in downtown Vancouver

About the Vancouver Public Library

Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the ideas and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities.  We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Job Summary: Reporting to the Manager, Desktop Services, Information Technology Services, the incumbent is a member of a team of information technology  technicians responsible for investigating and resolving a wide variety of the more complex user, hardware and software problems on networked computers; building desktop computer images; desktop and mobile device hardware and application support; configuration, systems administration of library applications, user account management, Integrated Library System support and maintenance, training staff, writing and maintaining documentation, and resolving and escalating as appropriate emergencies related to all computer systems used by the Library.

Job Requirements:

Education/Qualifications:

• Undergraduate or college degree in an IT related discipline with emphasis on desktop and application support, or a diploma in computer technology from a two-year program or related discipline plus sound related library experience.

Experience:

• Experience in tier two desktop and application support, management of desktop computer fleets, management of mobile devices, customer support.  Experience working in a library and in maintenance and support of Integrated Library System applications is preferred.
• Demonstrated experience in a position of responsibility requiring independence of judgement.

Knowledge, Skills & Abilities:

• Ability to understand and operate VPL computer systems; install PCs, monitors, printers and associated software and to perform basic troubleshooting and maintenance of equipment and applications; develop logical approaches to solving problems.
• Working knowledge in the practice, procedure and tools used in the creating, maintaining and deploying desktop images.
• Working knowledge of Active Directory, Entra , SCCM, Intune, Microsoft Office Applications and MS Defender.
• Working knowledge of integrated library software systems, server operations, functions, and procedures.
• Ability to configure and support mobile devices (Android, iOS).
• Familiar with scripting languages (PowerShell, bash, Python etc) and SQL query languages.
• Ability to understand and interpret relatively complex written and oral instructions and procedures.
• Ability to manage user security by creating, updating and deleting user accounts including AD user accounts and Integrated Library System user accounts.
• Working knowledge of computer networks and ability to identify, diagnose and solve problems with network devices including wireless devices.
• Ability to write effective documentation for departmental procedures and for end users.
• Excellent oral, written and presentation/facilitation skills, with ability to communicate at all levels within the organization.
• Have a high level of accuracy.
• Demonstrated ability to work both independently and as a member of a team.
• Train VPL staff in the use of computer equipment and library applications;
• Establish and maintain satisfactory working relationships and deal tactfully with other staff members;
• Recognize and adhere to schedules and work under pressure; perform assigned duties under minimal supervision.
• Superior mechanical aptitude.
• A valid driver’s license for the province of British Columbia.
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Affiliation: CUPE 391
Employment Type: Regular Full-Time
Salary: $43.78 to $51.70 per hour 
Work Schedule: 

Note: Work schedules may change with reasonable notice

Closing date: Monday, June 22nd, at 11:59pm

Only shortlisted candidates will be contacted.

As VPL is responsible for the well-being of its patrons including vulnerable sector patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil Waututh people.

While the Library thanks you in advance, only those candidates being considered will be contacted.