Library Public Service Associate I

Requisition ID: 44695

Company: Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities.  We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you?  This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Worksite:  Joe Fortes Branch

Job Summary: Library Public Service Assistants (“LPSAs”) work at all VPL locations across the city.  They staff VPL’s service desks, checking in and out items and answering basic questions to help patrons in a friendly and welcoming way. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role!

Duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year!

LPSAs also support our creative programs for adults, kids and teens. You might help set up for an author event, or supervise a Lego block party, or even host a film screening about the issues that our community cares about. With over 5,000 programs per year at VPL, you’ll never be bored!

Job Requirements:

Education/Qualifications:

• Completion of the twelfth school grade, including or supplemented by basic computer and word-processing courses.

Experience:

• Sound related experience in a public library plus office administration experience.

Required Knowledge, Skills and Abilities:

• General knowledge of VPL’s Public Space Policy and other relevant guidelines related to public and private activities on VPL property.
• Ability to receive feedback and incorporate remedial instruction.
• Proficiency with computer software related to the work and ability to learn new programs and online tools as required.
• Strong commitment to delivering excellent customer service and being responsive to client requests with an open and pragmatic attitude.
• Ability to move and set up furniture and trouble shoot A/V equipment.
• Working knowledge of business English, spelling, grammar and arithmetic.
• Ability to establish and maintain effective working relationships with internal and external service providers.
• Ability to prepare and maintain a variety of records, files and documents related to the work.
• Ability to work outside of regular office hours for large and special events.
• Superior clerical aptitude with a high level of accuracy.

Affiliation: CUPE 391
Employment Type: Posted Part-Time
Salary: $25.93 to $30.41 per hour 
Work Schedule: 22.5 hours

Monday:          2:10pm-6:10pm
Tuesday:         4:10pm-8:10pm
Saturday:        8:40am-5:10pm
Sunday:          9:10am-5:10pm

Occasional evening and weekend work required.

Note: Work schedules may change with reasonable notice.

Closing date: Monday, September 22nd, 2025, at 11:59pm

As VPL is responsible for the well-being of its patrons including vulnerable sector patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil-Waututh people.

While the Library thanks you in advance, only those candidates being considered will be contacted.