Manager, Strategic Operations

Requisition ID: 37834 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

The position provides strategic support to the General Manager, Deputy General Manager and departmental Directors in areas of business planning, operational performance, compliance, risk, business process improvement, project management and other department-wide functions as assigned. The Manager, Strategic Operations ensures business unit alignment with corporate functions which govern areas such as Risk Management, Business Planning, Project Management, Financial Planning and Analysis, Human Resources, etc.               


Specific Duties and Responsibilities

  • Facilitates and supports the development of strategic business plans and departmental plans within the group. May include service delivery plans. Ensures plans are aligned with corporate business plan and Council approved strategic plans. Responsible for reporting of actual performance results against key performance indicators
  • Leads coordination of policy development, service plans and metrics across the department in support of the department’s long term strategic plans and budget
  • Implements a performance management framework whereby service and operating levels are defined and ensures key performance indicators and service metrics are in place.  Facilitates the ongoing management of the service strategy on behalf of the Deputy GM. 
  • Provides strategic advice and support to PDS Directors and process owners, responsible for defining core business processes and supporting process management and improvement efforts.
  • Identifies key opportunities within the department and assembles teams of staff/and or consultants to explore new and innovative ways of delivering services across the group with the objective of improving operational efficiencies, service effectiveness and service excellence.
  • Responsible for the ongoing management and/or oversight and reporting on the portfolio of projects. This includes responsibility for a Project Management Program helping to ensure projects are managed effectively using professional project management discipline and that projects are delivered on time on budget and deliver the benefits promised.
  • Works with other stakeholders to ensure business cases are developed and may provide advice to the GM to ensure all proposed projects have been prepared in an objective manner and the projects proposed are prioritized according to value to the organization.
  • Acts as the primary business unit liaison with the relevant corporate functions and plays a leadership role in co-ordinating and managing the Human Resources and Finance functions within the department including:
    • Key Health and Safety and compliance requirements
    • Issue Management escalation and reporting across the department
    • Quarterly review of risk register and mitigation
    • Business Continuity plans across the department
    • Operating and Capital budget development and review
    • Position control, vacancy management and other HR functions
  • Supports Directors and the Deputy General Manager in risk management decisions
  • Provides leadership regarding innovation, recognition and employee engagement initiatives and programs.
  • May develop and make regular presentations of programs and initiatives requiring PDS Senior Management approval and/or direction.
  • Other duties/responsibilities as assigned



Education and Experience:

  • A University degree in Business or Public Administration, and a minimum of 7 years work experience in a related field including at least 5 years working at a management level leading a diverse unionized organization, or an equivalent combination of education, training and experience.
  • Experience in business administration or operations management.
  • Experience and background in supporting organizations through major change and innovation and the ability to adapt, influence and embrace change
  • Experience managing projects and programs especially projects in a complex and diverse environment
  • Business Process management experience including process metrics and continuous process improvement
  • Experience in developing strategic and operational business Plans and managing Risk in a diverse and complex organization


Knowledge, Skills and Abilities:

  • Extensive knowledge and understanding of the operational functions within a local government organization.
  • Knowledge of  strategic planning processes and models - a strategic thinker who sees the broad picture and understands the environment in which the business unit functions
  • Comprehensive knowledge of Risk management, including occupational health and safety regulations, programs and management systems, Issue management and business continuity
  • Good knowledge of municipal, provincial and federal levels of government.
  • Knowledge of the methods and requirements of financial management and project management.
  • Excellent leadership abilities leading and managing diverse and multi-disciplinary teams within a unionized environment.
  • Service oriented and ability to orient a culture towards client and customer needs; ability to design a customer service strategy and framework for support services provided; skills and abilities in creating a service culture where service level and operating level agreements are a key component of service
  • Excellent interpersonal skills including the ability to coach and develop.
  • Excellent communication skills (verbal and written) with the ability to formulate and articulate ideas and policy options clearly.
  • Ability to establish/develop effective relationships with staff, government, businesses, unions, community organizations and other stakeholders.


Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program and is expected to work in the office a minimum of 2 days per week or more if required.


The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.


Business Unit/Department: Planning, Urban Design & Sustainability (1275) 

Affiliation: Senior Exempt 

Employment Type: Regular Full Time 

Position Start Date: March, 2023 

Salary Information: Pay Grade RNG-111: $112,215 to $147,651 per annum


Application Close: February 15, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.


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