Manager Portfolio Operations

Requisition ID: 42688 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Manager, Portfolio Operations provides overall management and technical leadership to the reporting unit in one of several portfolios. Each of the  portfolios encompass a number of buildings in excess of 1.1 million square feet with a combined estimated value of $1.4 billion.

The Manager, Portfolio Operations is responsible for the provision and oversight of building systems operations, waste services, and janitorial services and ensuring all operations are in compliance with regulatory requirements. 

Specific Duties and Responsibilities

Strategic Planning 

• Works with business partners and leadership to understand and anticipate their business needs and develop and implement plans within the reporting unit to achieve assigned goals and objectives. 
• Develops strategies, operating plans, targets and measures for unit. 
• Provides intellectual leadership and subject matter expertise to senior management across the City of Vancouver. 
• Develops strategies and identifies opportunities to optimize service delivery. 
• Assesses and develops business case proposals for new or altered service delivery models. 

Leadership and Management 

• Leads the day to day delivery of building operations programs, services and activities, ensuring that the building fully supports the occupants' programs in accordance with the building's design intention. 
• Develops and implements innovative business solutions, programs and services, provides leadership and oversight on maintenance, repair and operations activities, and collaborates with others on integrated solutions and initiatives across the City of Vancouver. 
• Develops and manages reporting supervisors and other staff including selection, training, coaching, performance management and all other people practices. 
• Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning. 
• Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business. 
• Creates an environment of collaboration, teamwork and innovation within facilities operations. 
• Oversees the scheduling and management of a large group of unionized staff. 
• Establishes and maintains effective communication and coordination with other divisions, project teams, and departments, consultants and contractors as well as with different levels of government, outside agencies, not-for-profit organizations, associations and the general public   
• Oversees the management of consultants and contractors delivering projects, providing building systems operating system support and out-sourced janitorial service 
• Oversees the development of specifications for equipment, services and supplies 
• Assists Supply Management in the preparation and evaluation of related acquisitions and recommends award of contracts. 
• Oversees the provision of equipment condition updates and informs the Multi-year Life Cycle Replacement Program on recommended future requirements. 
• Develops specifications for equipment and supplies and working with Supply Management, advises on bids and recommends award of contracts. 

Policies and Practices 

• Develops and implements procedures, methods, and standards and ensures controls are created and followed to ensure compliance with Occupational Health and Safety and all other regulatory requirements, foster operational efficiency, monitor compliance, mitigate risks, and achieve unit results. 
• Maintains appropriate professional designations and up-to-date knowledge of current technology, techniques and tools. 
• Develops and maintains building operations standards, policies and procedures for all City buildings within the portfolio. 
• Manages service-level agreements within the facilities operations and with external agencies and organizations. 
• In consultation with Planning and Development, ensures quality of services and takes corrective action if necessary. 
• Develops and maintains Janitorial Services standards, policies and procedures for all City buildings within the portfolio. 

Financial Management 

• Establishes and administers unit's operating budgets and ensures for cost efficiencies. 
• Monitors and reports on operating cost performance and other key performance indicators 
• Develops operating cost estimates for new or proposed facilities 
• Monitors and reports on budget performance 

Qualifications

Education and Experience:

• Post-Secondary education in a field of building technology or equivalent combination of training, education, and experience. 
• Considerable management experience in a unionized environment (minimum of seven years) 
• Considerable experience providing facilities management or maintenance services (minimum of seven years)
• Experience in cost estimations in building services, preventative maintenance, computerized maintenance engineering and building management. 
• Experience managing client expectations and service delivery models
• Completion of Grade 12
• A Class 5 Driver’s License is required

Knowledge, Skills and Abilities:

• Detailed knowledge of buildings systems maintenance planning and operations 
• Ability to lead a large group of multi-disciplinary professions and unionized staff in a variety of work locations. 
• Ability to develop plans that meet the architectural/technological needs of the organization. Incorporates business vision, priorities, strategies, goals, emerging technologies, industry trends, and economic viability. 
• Ability to converse with, write reports for, and create/deliver presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. 
• Skilled in conflict resolution and having the ability to identify potential pitfalls and problems areas. 
• Ability to exercise tact and discretion and work effectively within a team environment. 
• Good knowledge of the applicable collective agreements. 
• Good knowledge of Worksafe BC regulations. 
• Good knowledge of Technical Safety BC regulations 
• Working knowledge of building construction, plumbing, electrical, HVAC, elevator and alarm systems. 
• Ability to develop and implement employee engagement strategies and programs. 
• Good working knowledge of Workplace Hazardous Materials Information System (WHMIS) protocols 
• Experience in managing client expectations and developing and evaluating alternative service delivery models 
• Ability to read and interpret blueprints to facilitate in recommendations and troubleshooting and diagnosing problems
• Working knowledge of Microsoft Office and SAP applications
• An Enhanced Reliability Check is required
• Other duties as assigned 

Drivers License and Record Checks

A Police Record Check is a requirement of this position.  A clearance requires the absence of any criminal charges or convictions related to this position.

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your three-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 30 days of this posting
• Copy of your three-year ICBC Driver’s Claims History directly from ICBC within 30 days of this posting
• If you have less than three years driving experience in BC, a request must be made for out of province/country abstract and claims history

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Real Estate & Facilities Mgmt (1100) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: January, 2025 

Position End Date: January, 2027

Salary Information: Pay Grade RNG-111: $121,960 to $160,467 per year

Application Close: December 13, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.