Manager Recreation - Citywide Services

Requisition ID: 38246 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.  Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

Reporting to the Director of Recreation, the Manager, Recreation Services is part of the Recreation Leadership Team, leading a team of approx. 600 people,  responsible for developing and managing citywide recreation services and facilities. Citywide services is responsible for Aquatics, Arenas, Fitness, Outdoor Sports Facilities and Sports Services providing expertise to other divisions and developing policy and long range plans for the Park Board’s Recreation Services.


Specific Duties/Responsibilities

As a member of the  Recreation Leadership Team, the Manager of Recreation Service’s main focus is on Citywide Recreation Services ensures excellent customer satisfaction and positive labour relations while delivering cost-effective services and increasing revenues.

  • Develops policies, procedures and practices to ensure regulatory compliance in aquatics, fitness and arena operations
  • Formulates operation plans for delivery of services and sets standards of services provided.
  • Assesses the level of effectiveness of operational safety protocols and risk management practices to ensure that they are aligned and consistent across all facilities and portfolios
  • Liaises and fosters positive relations with industry sector organisations and associations, groups and agencies
  • Participates in and oversees the development of plans for citywide recreation services and facilities
  • Provides leadership and supervision to staff, including hiring and termination, discipline, performance and attendance management, coaching, training and development.  Inspires, motivates, guides and directs all staff
  • Provides coaching on a timely basis; develops goals and expectations, identifies training and development for subordinate staff
  • Prepares, monitors and forecasts Citywide Sevices budgets and provides input regarding annual budget planning and projections and ensures efficient use of budget allocation
  • Participates in the development of the Strategic and Service Plans
  • Analyzes staffing requirements to Other duties/responsibilities as assigned


Minimum Position Requirements

Education and Experience:

  • Bachelor Degree in Recreation and/or a related discipline or an equivalent combination of education and experience
  • At least five (5) to seven (7) years progressively responsible work experience in an aquatic and recreational setting
  • Demonstrated experience in community development and managing projects and staff teams
  • Demonstrated experience in HR management, including recruiting, dealing with discipline, representing the Employer at grievance hearings Demonstrated experience and ability to simultaneously manage and review a number of projects
  • Considerable experience with MS Office software
  • Demonstrated experience in capacity building where the incumbent played a significant role in leading programs, coordinating and facilitating efforts of different groups and working in concert with the community


Knowledge, Skills and Abilities:

  • Considerable knowledge of aquatics, sports and wellness and recreation services
  • Excellent knowledge of community development practices and delivery
  • Good knowledge and demonstrated ability to work with civic, provincial and federal levels of government
  • Knowledge and understanding of community service issues such as mental health and addiction issues, familiarity with low-income population, Experience working with and understanding diverse cultures and lived experiences, and incorporates that understanding into their advice regarding the City’s programs, systems and structures
  • Creates and maintains an environment of inclusion, collaboration, teamwork and innovation; and excels in customer service
  • Upholds and advances the City of Vancouver Leadership Competency Model;
  • Knowledge of administrative and employee relations practices, including coaching and mentoring skills, performance and attendance management, and corrective discipline and grievance processes.
  • Knowledge of the methods and requirements of capital, accounting and financial management
  • Modeling personal excellence and supporting staff to incorporate value based decision making, adaptability, and initiative into their work.
  • Excellent interpersonal skills including the ability to coach and develop others
  • Strong communication skills with the ability to formulate and articulate ideas and opinions
  • Excellent ability to resolve conflict and to lead problem solving in an inclusive positive manner
  • Ability to plan and control a budget and administer funds
  • Ability to plan for, assign work and supervise a diverse workgroup engaged in  different activities
  • Ability to converse with senior leaders, elected officials and external partners in ways that support strategic planning and facilitate consensus in decision-making;
  • Ability to thrive under pressure and handle multiple tasks and changing priorities with tight time frames
  • Ability to prepare and deliver clear and concise advice, reports and/or presentations
  • Ability to carry out skilful negotiations and interest based conflict resolution
  • Demonstrated ability to build partnerships with peers, business communities, partners and staff
  • Ability to manage organizational changes, anticipate future events and determine service delivery alternatives to ensure an efficient use of resources
  • Demonstrated ability to plan work programs and projects, suggest changes and revisions to strategic plans and programs
  • Demonstrated ability to be innovative, flexible and entrepreneurial


Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.


The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.


Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: Senior Exempt 

Employment Type: Regular Full Time 

Salary Information: Pay Grade RNG-121: $122,664 to $161,406 per annum


Application Close: March 26, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


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