Office Support Clerk II (Repost)

Requisition ID: 13745 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown Eastside.


Reporting to the Security Coordinator, the Office Support Clerk II is the public’s first point of contact at the Centre’s Information Desk. As part of the security team, this frontline position provides clerical and administrative support to the Centre, supports security and safety of staff and patrons, and works to create a safe and welcoming environment for patrons and staff.


Specific Duties and Responsibilities

Supports patrons seeking assistance and information by providing referrals to Carnegie staff, programming and services, community resources and government agencies. Answers the Centre’s main telephone line, responding to inquiries, transfers calls and takes messages for patrons and staff. Provides administrative support for internal and external special events and programming at the  Centre. Responsible for the cash sale of Community Centre memberships and reconciliation of receipts. Issues loaned games and equipment to patrons. Creates and maintains a variety of records requiring use of a computer and Microsoft Access, Outlook, Word and Excel. Assists in the preparation of statistical reports, presentations and other documents using Microsoft Office.


As a member of the security team, the Office Support Clerk II also is responsible for monitoring alarms including internal emergency duress system and access control; communicating using 2-way security radios; monitoring outdoor access gate; and dispatching security as required. Responsible for maintaining security incident database, including data entry, statistical analysis and reporting, and database maintenance. Providing backup to other security staff and liaising with emergency responders as required, including in volatile situations.


Performs other related duties as required.


Please note that this position has a compressed work week, working Tuesday to Friday 8:30am – 5:30pm.


Minimum Position Requirements

Completion of Grade 12, supplemented by standard commercial or administrative courses with at least 2 years of administrative experience &/or an equivalent combination of training and experience. Experience with and knowledge of the issues facing people experiencing homelessness, mental illness, addition, impacts of colonialism, and/or poverty is required. Position requires a strong customer service focus. Thorough knowledge of business English, spelling, punctuation and math. Effective interpersonal, written & verbal communication skills. Demonstrated ability to use tact, discretion & confidence when dealing with the public. Demonstrated ability to use Microsoft Access, Outlook, Word and Excel. The successful candidate can excel in frontline service delivery both independently and in a team environment.


Required Licenses, Certificates and Registrations

A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to the position.



Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: February 2020

Salary Information: Pay Grade GR-013: $23.44 to $27.45 per hour


Application Close: January 26, 2020

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Job Segment: Clerical, Administrative Assistant, Database, Data Entry, Administrative, Technology