Office Support Clerk III

Requisition ID: 35586 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.


Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.



Main Purpose and Function

This position works within the Licence Office in a fast paced customer service oriented environment. The incumbent is responsible for answering inquiries from our 311 contact centre and EMPRO, responding directly to clients over email and phone, processing mail and payments, creating and editing a variety of licence folders and performing a variety of clerical duties.


Key Contacts and Reporting Relationships

The position reports to Manager, Licence Office


Specific Duties/Responsibilities


Duties include:

  • processing mail, payments and various documents and invoices;
  • issuing business licences;
  • working independently with little supervision and as a team member; accessing and researching information on department systems and internet is an integral part of the position,
  • answering inquiries regarding the Licence Bylaw, including taking and responding to queries from the public.
  • works with various departments and agencies, both internally and externally, in the City of Vancouver.
  • Other duties/responsibilities as assigned


Minimum Qualification Requirements

Education and Experience:


Completion of Grade 12 including or supplemented by related commercial courses or an equivalent combination of education, training and experience. Working knowledge of Word, Excel, Outlook, AMANDA, POSSE, EMPRO, Kana; demonstrated ability to work in a fast paced environment and the ability for accurate data entry; excellent communication skills and ability to deal tactfully and effectively with the public and staff, including difficult patrons.


Knowledge, Skills and Abilities:

  • Ability to work in a high volume environment with frequent interruptions and changing processes and priorities with minimal direction.
  • Ability to problem solve and perform duties in accordance with prescribed policies and procedures;
  • Experience in cash handling, processing cheques and debit/credit card transactions and daily reconciliation
  • Working knowledge of Licence Bylaw is an asset.
  • Must possess excellent verbal and written communication skills
  • Working knowledge of Word, Excel, Outlook, Amanda, POSSE, EMPRO
  • Excellent communication skills and ability to deal tactfully and effectively with the public and staff
  • Excellent organizational and multitasking skills
  • Work effectively independently and collaboratively in a team environment

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.


The City of Vancouver has a COVID-19 Mandatory Vaccination Policy.  All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.


Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: October, 2022

Salary Information: Pay Grade GR-015: $26.34 to $30.94 per hour

Number of Positions :


Application Close: September 30, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.



Job Segment: Data Entry, Call Center, Clerical, Administrative, Customer Service