Office Support Clerk III

Requisition ID: 37435 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose & Function

This position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am – 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable. 


Specific Duties & Responsibilities

Duties include:

  • Preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department’s administrative process.
  • Processing incoming office mail and emails.
  • Attending front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes.
  • Attending incoming complaints and dispatch calls for the Animal Control Officers while practicing efficiency and diplomacy.
  • Checking daily cash deposits and process all related documents and reports.
  • Creating and maintaining office files for consistent and accurate data tracking.
  • Performing duties with little supervision and make independent decisions based on knowledge of departmental and City Policies and Procedures.
  • Working with various departments and agencies, both internally and externally, in the City of Vancouver.



  • Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.
  • Knowledge of dog related issues including various dog breeds and kennel procedures is an asset.
  • Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset.
  • Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred.
  • Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously. 
  • Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City’s accounting processes including deposits and time entry is preferred.
  • Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities.
  • Demonstrates excellent communication skills to deal tactfully and effectively with the public, coworkers and supervisors.
  • Experience in payment processing and balancing daily to an account session and float is an asset.
  • Applicants are preferred to have considerable related clerical experience with computerized record keeping systems as well as excellent organizational skills, attention to detail, effective keyboarding and accurate data entry.


The City of Vancouver has a COVID-19 Mandatory Vaccination Policy.  All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.


Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: January, 2023  

Salary Information: Pay Grade GR-015: $26.87 to $31.56 per hour


Application Close: December 4th, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.


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