Psychological Safety Specialist

Requisition ID: 33163 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose & Function 
The Psychological Safety Specialist will partner with business leaders to ensure they have the information needed to foster and promote positive workplace mental health and psychological safety. With a customer service focus, the incumbent will co-own safety with business leaders to promote a healthy workplace culture with a psychologically safe environment through the prevention of workplace violence, conflict resolution strategies and education.


Key Contacts and Reporting Relationships

The position reports to the Manager of Organizational Health and Safety. This position requires interaction with a diverse group of stakeholders including; employees, managers, supervisors, union staff, WorkSafeBC, BC Municipal Safety Association, vendors and other internal or external stakeholders and partners. The ideal candidate would have skills, knowledge and experience related to safety program development, organizational-industrial psychology, organizational behaviour and disability management.


Specific Duties & Responsibilities

  • Provide support to leadership to manage issues of stress, strain, burnout and psychological health and safety incidents in the workplace
  • Lead the development and implementation of organizational psychological health and safety policies, programs, guidelines and services in line with supporting health and wellness initiatives
  • Support senior leadership, leaders and all employees to adopt and own psychological health and safety principles and practices throughout the organization
  • Lead the development of effective processes and systems to identify, triage, assess, and respond to psychological safety matters arising in the workplace
  • Ensure effective service delivery by monitoring psychological health & safety program effectiveness; developing corporate-wide psychological health & safety education and orientation programs; monitoring key indicators and reporting to senior management and developing communication strategies to promote psychological health and safety across the City
  • Proactively manage complex psychological occupational injuries, with focus on stay at work or return to work
  • Work closely with management, unions and employees to ensure appropriate, safe, and timely return to work occurs
  • Consider and recommend evidence informed solutions that will achieve a durable return to work outcome based on best practice. Support recommendations with a reasoned cost benefit analysis
  • Lead or manage accident / incident investigations and ensure corrective actions are completed
  • Audit and inspect work sites, and when deemed necessary, halt all work being performed until a safety issue is resolved
  • Manage Refusals of Unsafe Work per the BC OH&S Regulation and corporate procedures
  • Develop and deliver education to small and large groups of employees and leaders regarding policies and skills that promote a psychologically safe and mentally healthy workplace culture
  • Identify the need for new Standard Operating Procedures (SOPs), facilitate the creation with supervisors and staff, write and/or update SOPs
  • Facilitate effective Safety Committee meetings
  • Identify, assess and address OH&S issues as they are raised with the management team, staff and safety committees
  • Develop and complete action plans relating to findings and corrective actions in inspections, audits, safety committee meetings, management meetings and investigations
  • Liaise with WSBC staff on inspections, incident investigations and consultation.
  • Keep Manager, Organizational Health and Safety, apprised of emerging issues and critical incidents
  • Other duties/responsibilities as assigned



Education and Experience:

  • Bachelor’s degree in Organizational Psychology, Organizational Behaviour, Occupational Health, Occupational Safety, Disability Management or a related field, Occupational Health and Safety Professional designation completed or in progress
  • A minimum of 5 years’ related experience including public sector experience or an equivalent combination of education and experience
  • A Drivers’ License is required for this role


Knowledge, Skills and Abilities:

  • Knowledge and understanding of occupational psychological injuries and illness
  • Ability to use a comprehensive knowledge of psychological safety and human resource practices, legislation as well as an understanding of a complex multi-union  environment
  • Considerable regulatory knowledge and demonstrated practical application of occupational health and safety policies and programs in a unionized operations environment
  • Knowledge of coaching, mentoring and performance management practices
  • Excellent interpersonal and communication skills including technical writing, facilitating meetings, giving presentations and the ability to influence and promote teamwork and build relationships with a broad range of stakeholders
  • Strong computer skills in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint, and in SAP and Hansen
  • Ability to manage change and assist people with adapting to change at all levels of the Organization
  • Ability to work well under pressure, handle multiple tasks and changing priorities with tight deadlines
  • An aptitude to provide an outstanding experience for clients
  • Proven decision making and problem solving skills
  • Ability to perform functions of the position with minimal supervision
  • Strong multi-tasking, documentation, time-management, negotiation and communication (verbal and written) skills
  • Strong diplomacy skills with an ability to be flexible and also give and take direction well
  • May be assigned to and /or rotated through various City operations and locations


Business Unit/Department: Human Resources (1020) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: November 2021 


Application Close: October 3, 2021

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply on our careers site.


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