Security Attendant I - REPOST

Requisition ID: 36353 


Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

Evelyne Saller Community Centre serve as important resources to Vancouver’s diverse Downtown Eastside communities. Patrons can participate in educational, recreational, cultural and social programming; enjoy the delicious low cost meals offered at the Centre cafeteria; access life essential services such as laundry, showers, or sheltering services; or simply enjoy the Centre as the safe and welcoming places to connect with their neighbors.


Reporting to a Security Coordinator, this is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control, and incident response and reporting. Security Attendants also work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff. Violence Prevention is a priority at ESC, the Security Attendant I delivers security services in a calm, compassionate, professional manner by deescalating situations, dealing with crises, responding to conflict and volatile situations and monitoring patron behaviour.


The Security Attendant I provides patrons with information on Evelyne Saller Centre services and activities; information on agencies and services in the area, makes referrals as required; monitors security in the building, operates the switchboard and, prepares electronic incident reports, makes logbook entries, and performs data entry tasks.


The Security Attendant will support a 7 day a week, 14 hours a day operations and must be available for morning, afternoon, evening, and weekend shifts, as required.


Candidates must be available to work a minimum of 2 days per week and 10 hours per week (these are not guaranteed hours). Schedule may be subject to change due to facility requirements and in accordance with the Collective Agreement.


Specific Duties and Responsibilities

  • Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members.
  • Works tactfully and compassionately with individuals who may be drug/ alcohol addicted and /or isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
  • Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
  • Presents self in a professional manner that demonstrates the values of the City of Vancouver and Community Services
  • Enforces Evelyne Saller Centre policies and procedures in a calm, clear and compassionate manner
  • Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
  • Works cooperatively with other service providers/agencies
  • Monitors access to the Centre and makes rounds all areas in the facility on a regular basis
  • Operates security equipment as required
  • Maintains paper and electronic records including incident reports, log books, databases, mail lists and other related records
  • Performs routine janitorial duties as required
  • Makes referrals to community agencies as needed
  • Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as per the Centre’s procedures


Education and Experience:

  • Completion of Grade 10 and preferably Occupational First Aid Level 1 or the ability to obtain upon hire
  • Experience in a security position, combined with experience working with vulnerable populations preferably in a social service setting
  • Basic Security Training (BST) level 1 would be an asset.


Knowledge, Skills and Abilities:

  • Excellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
  • Ability to exercise excellent judgment and to do so independently when required
  • Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
  • Understanding of and commitment to homeless populations who may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
  • Excellent verbal communication skills
  • Excellent decision-making and problem-solving skills especially in volatile, disruptive and emergency situations
  • Good writing skills and ability to use MS Office applications for report writing and communications


Driver’s License and Record Checks:

  • A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.


All City of Vancouver employees are required to be fully vaccinated as a condition of hire and ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process. 

The City of Vancouver has a COVID-19 Mandatory Vaccination Policy.  All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment.  Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.


Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: October, 2022  

Salary Information: Pay Grade GR-013: $24.88 to $29.13 per hour

Number of positions: multiple


Application Close: September 30, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion


Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.


Job Segment: Facilities, Data Entry, Operations, Administrative