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Security Attendant I

Requisition ID: 12548 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose & Function:

This is an auxiliary position; the successful candidate will be added to the Evelyne Saller Centre on-call list. There are no guaranteed hours for this position. The candidate must have a great deal of flexibility in hours and availability and the ability to work weekends, evenings, and overnight shifts.


The Evelyne Saller Centre is a large inner-city community centre in the Downtown Eastside of Vancouver. The Centre provides security, health, food, recreation, and educational programs to a disadvantaged population including people who are homeless, under-housed and low income, youth, seniors, people with mental health and physical disabilities, people with addictions, and those who are HIV positive in Vancouver's downtown core.


Specific Duties & Responsibilities:

Reporting to the Security Coordinator, the Security Attendants are responsible for front line service for patrons. They provide patrons with information on Evelyne Saller Centre services and activities; information on agencies and services in the area, make referrals as required; monitor security in the building, work overnight shelters, provide first aid when needed, sell memberships, operate the switchboard, prepare written and electronic incident reports, make log book entries, and perform data entry tasks.


The Security Attendants deliver security services in a calm, compassionate, and professional manner by de-escalating situations, dealing with crises, responding to fights and monitoring patron behaviour, ensuring that the Centre’s rules and standards are being observed. Security Attendants work with patrons to leave the facility who are in contravention of the Centre rules, they monitor patrons entering or seeking entry to the Centre; refusing access to individuals who are barred, under the influence of drugs or alcohol, or engaging in illicit activities. Security Attendants make rounds of the building on a regular basis, offer assistance where required, and perform related duties including routine janitorial duties.



Completion of grade 10 and preferably a St. John's level one first aid certificate. Basic security training and a security licence are desirable assets or a combination of experience in social service work and security desirable. Must have knowledge of the Downtown Eastside community and related service agencies; experience working with a disadvantaged community; ability to develop and maintain effective relationships with patrons and staff; ability to enforce rules with firmness, tact and diplomacy; ability to take effective measures in emergency situations; and the ability to be supervised. Must have the ability to understand oral and written instructions; basic computer skills; ability to work with minimal supervision; courses in de-escalation, intervention, anger management and conflict resolution are advantageous.


A Police Record Check clearance is required for this position. A clearance requires the absence of any criminal charges or convictions related to this position.


Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: Dec 19, 2018 

Salary Information: Pay Grade GR-013: $22.98 to $26.91 per hour


Application Close: December 14, 2018

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Job Segment: Data Entry, Administrative

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