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Sewer Operations Superintendent I

Requisition ID: 13663 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of Canada's Top 100 Employers, BC's Top Employers, and one of Canada's Greenest Employers.  With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

Superintendent I’s are responsible for optimizing efficiency, managing budgets, presenting metrics, developing process improvements, ensuring that the needs of internal and external customers are met, and creating purpose and direction for their teams.  Superintendent I’s are accountable for the scope, schedule and budget of project and program work within their respective areas of responsibility.  Superintendent I’s are responsible for leading and developing front line staff.  They must ensure every team member understands branch goals and objectives and enable the team to achieve them by providing guidance, feedback and training.  Superintendent I’s must manage their teams in a safe and responsible manner ensuring they adhere to all regulatory obligations, safety procedures and branch policies.


Key Contacts and Reporting Relationships

Reporting to a Superintendent II or Branch Manager; the Superintendent I assigns Sub-foremen/Working Foremen and Operators and their crews to perform the work required.  Communicates and collaborates with a range of staff within the branch, other branches, departments, and members of the public and businesses to ensure the branch workforce can effectively complete assignments.


Specific Duties/Responsibilities

Business Operations

  • Reviews and develops annual plans, work priorities, schedules, and crew allocations to ensure resources and equipment are efficiently and effectively allocated and work outcomes are optimized
  • Establishes work area process and workflows
  • Ensures operational area activities are aligned to branch, Engineering and City strategic objectives
  • Monitors budgets and maintains cost controls by analyzing and investigating variances, obtaining quotes and authorizing invoices
  • Provides input with planning, reviewing and adhering  to Operating and Capital Budget parameters depending on work area
  • Creates, maintains, analyzes  and makes recommendations using statistical branch data to support business and operational decisions
  • Understands established branch metrics and assists in developing new metrics, as required, that can be used to manage and control business operations 
  • Develops, maintains and monitors services levels and resourcing plans for area(s) of responsibility
  • Establishes targets for business and quality improvement
  • Drives continuous improvement through an understanding of industry best practises with a focus on increasing efficiency, enhancing worker safety and engagement and improving quality of products and/or services
  • Develops and maintains relationships with internal and external customers and liaises with City departments and partner branches (e.g. design and operating branches) to improve integration and ensure active collaboration
  • Other duties and responsibilities as assigned



  • Models the behaviour expected of staff in work area; including collaboration, teamwork and respectful workplace behaviors
  • Communicates branch objectives, requirements and rationale with staff, both orally and in writing
  • Addresses employee and labour relations issues in a timely, fair and consistent manner using internal City resources, collective agreement provisions and City and Branch policies and programs
  • Manages the performance development process for direct reports including following the City’s established annual process, documenting and tracking
  • Participates in the recruitment and selection process for new hires
  • Ensures appropriate onboarding and training of new employees, including safety orientations
  • Identifies team development and training gaps and assists in developing and implementing training plans that include a balance of both technical and non-technical skills
  • Leads branch initiatives, projects and/or programs employing standard Engineering project management principles
  • Aligns branch practices with Engineering PMO, Supply Chain, Finance and HR policies, processes and work flows
  • Understands regulatory obligations and ensures compliance



  • Promotes a culture of safety within workgroup
  • Ensures that all work is being performed in a safe manner at all times and adheres to Branch Safe Work Procedures and Organizational Health & Safety regulations
  • Identifies safety concerns and addresses them quickly with appropriate training, guidelines or policies
  • Escalates all safety issues and Performs accident investigations
  • Participates in Branch Safety Committee Meetings, Safety Audits and Safety Inspections
  • Works collaboratively with Driver Services to ensure driver training and safety programs are in place
  • Collaborates with Occupational Health and Safety to assist in organizational safety initiatives


Minimum Position Requirements

Education and Experience:

  • Completion of grade 12 supplemented by technical and/or business management courses related to operations management
  • Experience in a Unionized environment is preferred
  • Project management skills and experience considered an asset
  • A current and valid Class 5 BC Driver’s License or higher and a satisfactory driving record is a requirement of this position.


Knowledge, Skills and Abilities:

  • Good working knowledge of WorkSafe BC and relevant Organizational Health & Safety standards
  • Ability to interpret, follow, explain and direct staff in collective agreement language, City policies and procedures
  • Ability to build staff engagement through departmental or corporate initiatives and through coaching, mentoring and training
  • Skilled in conflict and dispute resolution
  • Respectful interpersonal skills including the ability to build inclusivity
  • Sound planning, organizational and project management skills 
  • Ability to contribute to the development of budgets and manage and provide advice on cost control
  • Ability to evaluate work methods, processes and procedures, make recommendations for appropriate changes, and implement
  • Ability to develop goals and objectives in area of responsibility and contribute to development of branch goals and objectives
  • Ability to develop, define and monitor Staff developmental plans
  • Proven ability to communicate effectively and professionally orally or in writing with staff, management and the public
  • Demonstrated ability to solve business problems using data and analytical skills
  • Ability to develop, analyze and report on operational area/business area metrics
  • Good working knowledge and experience with MS Office software, particularly with the creation and use of spreadsheets, and the demonstrated ability to learn and use new software
  • Understanding of basic financial accounting principles
  • Occasional on call rotation work will be required.


Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt

Employment Type: Regular Full Time & Temporary Full Time 

Position Start Date: October, 2019

Position End Date:  August, 2020

Number of Positions: 2


Application Close: August 25, 2019  
The City of Vancouver is always interested in adding high performing team members to its staff.  If you would like to be considered for this exciting and impactful career opportunity, please apply on our internal careers site.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

Job Segment: Operations Manager, Business Manager, Supply, HR, Operations, Management, Human Resources

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