Superintendent I

Requisition ID: 43815 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace.  Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

Superintendent I’s are responsible for optimizing efficiency, managing budgets, presenting metrics, developing process improvements, ensuring that the needs of internal and external customers are met, and creating purpose and direction for their teams.  Superintendent I’s are accountable for the scope, schedule and budget of project and program work within their respective areas of responsibility.  Superintendent I’s are responsible for leading and developing front line staff.  They must ensure every team member understands branch goals and objectives and enable the team to achieve them by providing guidance, feedback and training.  Superintendent I’s must manage their teams in a safe and responsible manner ensuring they adhere to all regulatory obligations, safety procedures and branch policies.

This position is responsible for the management and oversight of occupational and non-occupational illness, injury, absenteeism and accommodation cases for the Sanitation Services Branch. This also includes planning, developing, coordinating, implementing, assessing, tracking, documenting and reporting on all return to work, stay at work, accommodation and attendance management initiatives. This position will also provide coverage and additional support for operations superintendents, as needed.

Key Contacts and Reporting Relationships

The position reports to the Superintendent II, Operations Support and is a member of the Leadership team. The position manages staff that are in the following programs: return to work, stay at work, accommodations and attendance management, along with other support staff.

The position works closely with staff within the branch, across Engineering Services and other City departments, and various external service providers and contractors.

Specific Duties/Responsibilities

Business Operations

• Reviews and develops annual plans, work priorities, schedules, and crew allocations to ensure resources and equipment are efficiently and effectively allocated and work outcomes are optimized
• Establishes work area process and workflows
• Ensures operational area activities are aligned to branch, Engineering and City strategic objectives
• Monitors budgets and maintains cost controls by analyzing and investigating variances, obtaining quotes and authorizing invoices
• Provides input with planning, reviewing and adhering to Operating and Capital Budget parameters depending on work area
• Provides input with the development, monitoring and communication of budget reports to ensure accuracy and transparency
• Manages budget variances within specific area of responsibility
• Creates, maintains, analyzes and makes recommendations using statistical branch data to support business and operational decisions
• Understands established branch metrics and assists in developing new metrics, as required, that can be used to manage and control business operations 
• Develops, maintains and monitors services levels and resourcing plans for area(s) of responsibility
• Establishes targets for business and quality improvement
• Drives continuous improvement through an understanding of industry best practises with a focus on increasing efficiency, enhancing worker safety and engagement and improving quality of products and/or services
• Develops and maintains relationships with internal and external customers and liaises with City departments and partner branches (e.g. design and operating branches) to improve integration and ensure active collaboration

Supervision/Leadership/Engagement

• Models the behaviour expected of staff in work area; including collaboration, teamwork and respectful workplace behaviors
• Communicates branch objectives, requirements and rationale with staff, both orally and in writing
• Addresses employee and labour relations issues in a timely, fair and consistent manner using internal City resources, collective agreement provisions and City and Branch policies and programs
• Supports and adheres to the Attendance Management, Stay-At-Work and Return-To-Work programs
• Encourages workplace productivity, good attendance and morale by building engagement
• Manages the performance development process for direct reports including following the City’s established annual process, documenting and tracking
• Employs coaching, corrective action and discipline to deal with issues and non-performance; and escalates issues appropriately to the Superintendent II and Branch Manager
• Participates in the recruitment and selection process for new hires
• Ensures appropriate onboarding and training of new employees, including safety orientations
• Identifies team development and training gaps and assists in developing and implementing training plans that include a balance of both technical and non-technical skills

Safety

• Promotes a culture of safety within workgroup
• Ensures that all work is being performed in a safe manner at all times and adheres to Branch Safe Work Procedures and Organizational Health & Safety regulations
• Identifies safety concerns and addresses them quickly with appropriate training, guidelines or policies
• Escalates all safety issues
• Participates in Branch Safety Committee Meetings
• Participates in Branch Safety Audits
• Participates in Branch Safety Inspections
• Works collaboratively with Driver Services to ensure driver training and safety programs are in place
• Performs accident investigations
• Collaborates with Occupational Health and Safety to assist in organizational safety initiatives

Other

• Leads branch initiatives, projects and/or programs employing standard Engineering project management principles
• Ensures standard project/program processes are followed, documentation is maintained, and regular status reporting occurs
• Aligns branch practices with Engineering PMO, Supply Chain, Finance and HR policies, processes and work flows
• Understands regulatory obligations and ensures compliance

Branch Specific

• Develops and manage branch return to work, stay at work, accommodations and attendance management programs including onboarding of new recruits and refresher training for existing staff including but not limited to: driver requirements, safe operating and work procedures, branch orientation, crew talks, policies, pre/post trips, EDI and cultural awareness, equipment training and certification, weather response, and others
• Works closely, and may act as a single point of contact, with Case Managers and other stakeholders during the time an employee is assigned to modified duties to address complex and sensitive gradual return to work (GRTW) plans to reintegrate staff to regular duties.   
• Works with Branch Managers, Supervisors, and Unions to transition employees back to their regular duties.
• Develops and maintains partnerships with other branches in the department to identify meaningful work for staff.
• Manages the confidential and sensitive information of GRTW employees and plans
• Responsible for supporting the strategic planning and delivery of programs and initiatives.
• Develops key work streams/business processes in close liaison with service departments and other stakeholders to ensure service improvement and efficiency savings.
• Prepares and delivers reports and presentations on program plans, status and outcomes
• Promotes and demonstrates a commitment to green technology, zero waste strategies and initiatives

Other duties/responsibilities as assigned

Minimum Qualification Requirements

Education and Experience:

• Completion of grade 12 supplemented by technical and/or business management courses related to operations management
• 6-8 years of operations leadership experience in a Unionized environment
• Project management skills and experience considered an asset
• A current and valid BC Driver’s License with Air Brake Endorsement is a requirement of this position. The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.

Knowledge, Skills and Abilities:

• Good working knowledge of WorkSafe BC regulations and processes
• Good working knowledge of Organizational Health & Safety standards
• Knowledge of Attendance Management programs and best practices.
• Ability to interpret, follow, explain and direct staff in collective agreement language, City policies and procedures
• Ability to build staff engagement through departmental or corporate initiatives and through coaching, mentoring and training
• Skilled in conflict and dispute resolution
• Respectful interpersonal skills including the ability to build inclusivity
• Sound planning, organizational and project management skills 
• Ability to contribute to the development of budgets and manage and provide advice on cost control
• Ability to evaluate work methods, processes and procedures, make recommendations for appropriate changes, and implement
• Ability to develop goals and objectives in area of responsibility and contribute to development of branch goals and objectives
• Ability to develop, define and monitor Staff developmental plans
• Ability to work collaboratively across different parts of the organization
• Proven ability to communicate effectively and professionally orally or in writing with staff, management and the public
• Ability to articulate complex concepts and expectations clearly
• Demonstrated ability to solve business problems using data and analytical skills
• Ability to develop, analyze and report on operational area/business area metrics
• Good working knowledge and experience with MS Office software, particularly with the creation and use of spreadsheets, and the demonstrated ability to learn and use new software
• Understanding of basic financial accounting principles
• Previous experience and/or training with SAP and/or similar enterprise software such as Oracle
• Previous experience and training using Hansen and/or similar resource/inventory management software/business information software
• Knowledge of GPS technology and related mapping software
• Knowledgeable about the concepts of equity, inclusion, decolonization and reconciliation

Understanding of the City’s Equity Framework, UNDRIP Strategy and MMIWG2S Response Report would be considered an asset

Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: August 2025 

Salary Information: Pay Grade RNG-SPT: $100,417 to $125,521 per annum

Application Close: July 2, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.