Superintendent I - Waterworks Operations

Requisition ID: 32799 


The City of Vancouver is striving to become the greenest city in the world, and a city powered entirely by renewable energy before 2050. We are proud to be one of BC's Top Employers, Canada's Best Diversity Employers, and one of Canada's Greenest Employers. With employees that have helped Vancouver consistently rank as one of the world's most livable cities, the City values a diverse workforce which represents the vibrant community we so proudly serve.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.


Main Purpose and Function

As part of the Water Operations management team, the Superintendent I is responsible for optimizing efficiency, managing budgets, presenting metrics, developing process improvements, ensuring the needs of internal and external customers are met, and creating purpose and direction for their teams. This position is accountable for the schedule and budget of project and program work within their respective areas of responsibility. The Superintendent I is responsible for leading and developing front line unionized operations staff. The Superintendent I must manage their teams in a safe and responsible manner ensuring adherence and compliance to all regulatory obligations, safety procedures and branch policies. Reporting to a Superintendent II; the Superintendent I assigns Sub-foremen/Working Foremen, Operators and their crews the required work which they are to perform. The Superintendent I must communicate and collaborate with a range of staff within the branch, other branches, departments, and members of the public and businesses to ensure the branch workforce can effectively complete assignments.


Specific Duties/Responsibilities

Business Operations

  • Reviews and develops annual plans, work priorities, schedules, and crew allocations to ensure resources and equipment are efficiently and effectively allocated and work outcomes are optimized
  • Establishes work area process and workflows
  • Ensures operational area activities are aligned to branch, Engineering and City strategic objectives
  • Monitors budgets and maintains cost controls by analyzing and investigating variances, obtaining quotes and authorizing invoices
  • Provides input with planning, reviewing and adhering to Operating and Capital Budget parameters depending on work area
  • Creates, maintains, analyzes  and makes recommendations using statistical branch data to support business and operational decisions
  • Understands established branch metrics and assists in developing new metrics, as required, that can be used to manage and control business operations 
  • Develops, maintains and monitors services levels and resourcing plans for area(s) of responsibility
  • Drives continuous improvement through an understanding of industry best practices with a focus on increasing efficiency, enhancing worker safety and engagement and improving quality of products and/or services
  • Develops and maintains relationships with internal and external customers and liaises with City departments and partner branches (e.g. design and operating branches) to improve integration and ensure active collaboration



  • Models professional behavior expected of staff in work area; including collaboration, teamwork and respectful workplace behaviors
  • Communicates branch objectives, requirements and rationale with staff, both orally and in writing
  • Addresses employee and labour relations issues in a timely, fair, respectful and consistent manner using internal City resources, collective agreement provisions and City and Branch policies and programs
  • Manages the performance development process for direct reports including following the City’s established annual process, documenting and tracking
  • Participates in the recruitment and selection process for new hires
  • Ensures appropriate onboarding and training of new employees, including safety orientations
  • Identifies team development and training gaps and assists in developing and implementing training plans that include a balance of both technical and non-technical skills
  • Leads branch initiatives, projects and/or programs employing standard Engineering project management principles
  • Understands regulatory obligations and ensures compliance
  • Must have the ability to clearly write reports, investigate and respond to issues of employee conduct and work place incidents
  • Provides leadership within the branch and primarily to the direct working group; has understanding of respectful work place policy, inclusivity, racism, and a high level of personal awareness and emotional intelligence



  • Promotes a culture of safety within workgroup
  • Ensures that all work is being performed in a safe manner at all times and adheres to Branch Safe Work Procedures and Organizational Health & Safety regulations
  • Identifies safety and employee health concerns and addresses them quickly with appropriate training, guidelines or policies
  • Escalates all safety issues and performs accident and incident investigations
  • Participates in Branch Safety Committee Meetings, Safety Audits and Safety Inspections
  • Works collaboratively with Driver Services to ensure driver training and safety programs are in place
  • Collaborates with Occupational Health and Safety and Human Resources to assist in organizational safety and health initiatives


Minimum Position Requirements

Education and Experience:

  • Completion of grade 12 supplemented by technical and/or business management courses related to operations management
  • Experience in underground utility installations
  • Experience managing in a Unionized environment is preferred
  • Experience communicating and collaborating successfully with multifaceted teams
  • Experience with writing a variety of reports as well as providing performance reviews
  • Project management skills and experience considered an asset


Knowledge, Skills and Abilities:

  • Good working knowledge of WorkSafe BC and relevant Organizational Health & Safety standards
  • Ability to interpret, follow, explain and direct staff with language of the collective agreement, City policies and procedures
  • Ability to build staff engagement through departmental or corporate initiatives and through coaching, mentoring and training
  • Skilled with conflict and dispute resolution
  • Respectful interpersonal skills including the ability to build inclusivity, and personal awareness
  • Sound planning, organizational and project management skills 
  • Ability to contribute to the development of budgets and manage and provide advice on cost control
  • Ability to evaluate work methods, processes and procedures, make recommendations for appropriate changes, and implement
  • Ability to develop goals and objectives in area of responsibility and contribute to development of branch goals and objectives
  • Ability to develop, define and monitor Staff developmental plan
  • Proven ability to communicate effectively and professionally orally or in writing
  • Ability to develop, analyze and report on operational area/business area metrics
  • Good working knowledge and experience with MS Office software, particularly with the creation and use of spreadsheets, and the demonstrated ability to learn and use new software
  • Understanding of basic financial accounting principles
  • Occasional on call rotation work will be required


Driver's License:

  • A current and valid Class 5 BC Driver’s License or higher and a satisfactory driving record


Business Unit/Department: Water Operations

Affiliation: Exempt

Employment Type: Regular Full Time

Position Start Date: October, 2021

Number of Positions: 2


Application Close: September 24, 2021
The City of Vancouver is always interested in adding high performing team members to its staff.  If you would like to be considered for this exciting and impactful career opportunity, please apply on our internal careers site.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.  

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