Theatre Attendant I

Requisition ID: 44164 

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace.  Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

The Theatre Attendant I (TA I) is responsible for providing patron services at the VCT venues: the Queen Elizabeth Theatre, šxʷƛ̓exən Xwtl’a7shn (formerly QET Plaza), the Orpheum, the Vancouver Playhouse, and the Annex. The TA I duties include Ushering, Ticket Taking, Coat Check in front of house, and Sales at concessions. The TA I plays a key role in patron safety and evacuation procedures.

Specific Duties/Responsibilities

• Provides outstanding and positive customer service to patrons.

• Assumes duties within the VCT Fire Plan, as required, including but not limited to guiding patrons to exits or aiding in emergency situations.
• Attends pre-shift briefings and makes note of event specific instructions, timings and special requirements.
• Maintains order and ensures adherence to safety rules.
• Settles seating disputes or helps to resolve other patron concerns.
• Participates in programme stuffing and distribution.
• Ensures items for sale are correctly counted, displayed, that there is adequate stock on hand, and calls for replenishments to optimum levels as needed.
• Ensures cleanliness of sales locations and equipment.
• Performs other duties as directed by the TA II/III.

Qualifications

• Completion of Grade 12.
• Related experience, preferably experience in a customer service or hospitality industry, for example: banquets, cafes, restaurants, bar, movie theatres staff, etc.
• Serving it Right.

Knowledge, Skills and Abilities

• Strong interpersonal skills. Energetic, positive, and enthusiastic self-starter. Proven track record of going above and beyond.
• Able to work in a fast-paced, diverse, and multi-faceted team environment.
• Able to demonstrate flexibility, adaptability, and collaboration.
• Resourceful problem solver.

• Ability to work non-standard hours.
• Ability to mentor peers as well as take direction from a supervisor.
• Contributing team member with a focus on customer service.

• Experience operating Food and Beverage related equipment including but not limited to, coffee machines, popcorn machine, dishwashers, cleaning and sanitizing equipment (an asset).
• Working knowledge of Point of Sales (POS) systems (an asset).
• Experience in handling cash.
• Proven track record of accuracy and attention to details.
• Physical ability to perform the duties of the position, including standing for long periods, navigating stairs, and working in darkened areas.
• Ability to lift and carry items, as needed.
• Strong verbal communication skills.
• Ability to deal tactfully and effectively with challenging situations and challenging members of the public.
• Ability to work non-standard hours, including weekday, evening and weekend shifts.
• Food Safe Level I (an asset).

Interested candidates must be available for a minimum of 4 shifts per week: Friday night, Saturday night, ONE shift on Sunday (either a matinee OR an evening shift) and one other weekday evening. Weekday evening shifts may begin as early as 4:30PM.

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: August, 2025 

Positions Available End Date: Multiple 

Salary Information: Pay Grade GR-011: $24.97 to $29.2 per hour

Application Close: July 25th, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion. 

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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.